Listening is a huge part of the communication process. There are several things which can interfere with our effective listening, including: doing other tasks, allowing our mind to wander, being distracted by the atmosphere around us, and several others. When we fail to listen completely, we can miss the entire message or part of it. Either way, listening is a critical part to our success.
While listening to the words of the speaker is important, listening to their body language, eye contact, touch, how they speak and more can speak volumes more than the actual words.
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