Verbal communication is defined as the use of sounds and language to relay a message. It is how we express thoughts, ideas, and concepts. Everyone has their own unique way of communicating and perceiving messages.
The communication process does not only include words. It includes:
- The meaning the sender puts on the message
- The meaning the receiver puts on the message
- Interference, or noise, between the sender and the receiver
Non-verbal communication is a very powerful form of communication. It is pretty easy to tell what is going through a co-worker's mind during a presentation when they are yawning, staring at the wall, and practically falling asleep. How about a supervisor who is pointing his finger, raising his voice, with a bright-red face?
Obviously, the first person is very bored and not overly enthusiastic about being at the presentation. The second person is clearly mad and upset.
Non-verbal communication gives you the power to determine what is going through someone else's mind.
Non-verbal communication ranges from facial expression to body language. Gestures, signs, and use of space are also important in non-verbal communication. Other things to think about when it comes to non-verbal communication are multicultural differences in body language, facial expression, use of space, and most definitely, gestures! All of these things can easily be misinterpreted. It is imperative that you research cultural differences to ensure your success when dealing with a multicultural world.
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